Tuesday, June 06, 2017
State auditor calls on Department of Revenue to address taxpayers concerns about missing refunds
More than 1,000 Missourians from throughout the state have contacted State Auditor Nicole Galloway to report missing refunds and other concerns about their tax returns. In a letter issued today, Auditor Galloway is calling on the director of the Department of Revenue to take quick action and address taxpayers' complaints.
"Over the last six weeks, more than 1,000 Missourians have contacted my whistleblower hotline seeking information on the status of their tax refund. They report long wait times, disconnected calls, the inability to speak to a representative when seeking status information on their refunds, and receiving a refund after 45 days without receiving interest. Missourians are becoming understandably frustrated by the delay and I urge the Department of Revenue to take all necessary steps to complete refund processing as quickly as possible," Auditor Galloway said.
Missouri law requires that any personal income tax refunds issued after 45 days past filing be paid to taxpayers with interest. Refunds were due on June 2 to all taxpayers who filed income tax returns by the April 18 deadline.
Auditor Galloway is currently auditing the Department of Revenue. The audit includes a review of the processes used to ensure refunds are paid timely and with all appropriate interest. The audit will review the Department of Revenue's compliance and timeliness over the past two years.
Updated information on the amount refunded by the state is available online at auditor.mo.gov/statedailyspending.
Citizens can request an update on the status of their refund by contacting the Department of Revenue directly at 573-751-3505.
A copy of the letter Auditor Galloway sent to the Department of Revenue is online here.